We all know that there is nothing like being stoked upon the arrival of your new product and you take it out for use and something breaks or it is not working properly. We are all in these sports to use the gear we have and can be rough on it at times in the spirit of enjoyment. The manufacturers know this and cover their products from normal wear and tear, defects, or workmanship. Some manufacturers will handle warranty claims directly with the consumer, eliminating the authorized dealer as the middleman through the process.
The manufacturer or Jupiter Kiteboarding will cover shipping charges on all items replaced or repaired under warranty. Used, demo products, or items purchased from our Ebay store are sold "as is" and do not carry a warranty by Jupiter Kiteboarding.
The following are NOT covered under warranty:
In order to proceed with a warranty the following information will be need to be provided in person or by email to [email protected] :
We will pass all this information onto the manufacturer and they will make the warranty decision. After which we will contact you with further instruction.