We want you to be happy with your purchase from us and if you are not completely satisfied you may return it for a replacement or a refund within 30 days upon receipt of shipment. Simply ship or drop off your new or unused items at the shop and we will take care of the rest. There is a 5% fee on all returns and customer is responsible for shipping charges.
All returned items must be in original condition, including manufacturer packaging, tags, documentation and any accessories. If you don't have all the packaging and accessories, a deduction might be made from your refund. We do not accept returns on international orders. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.
We will not accept any used items. However if your item has a manufacturing defect in its materials or workmanship, you may return it at any time. See our Warranty Policy.
If you would like to exchange products and are in a hurry the exchange may be expedited by placing a new order and returning the unwanted merchandise.
If the item you would like to exchange for is out of stock we will notify you and issue a refund in the original form of payment.
Ship package to our address:
Jupiter Kiteboarding
c/o Returns Department
7521 SW Jack James Dr
Stuart, FL 34997
LESSONS/RENTALS :
**** There are NO Refunds for Lessons. A Store credit will be issued to any client who wishes not to complete their lesson package. There is no expiration to the credit issued, and you can apply to anything on our site, or share with a friend.
If you have any further questions feel free to Contact Us